1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card and payment information is always strictly encrypted (256-bit SSL) during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or any contact on the website without express written permission by us.

2. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only. We have made every effort to display as accurately as possible the colors, glazes, and textures of our ceramic products. However, as many pieces are artisanal, we cannot guarantee that your computer monitor's display of any color will be perfectly accurate.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

3. Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

All prices are clearly displayed in GBP (£) or USD ($), depending on your location. Delivery costs are calculated and presented at checkout. There are no hidden fees or surprise handling charges.

4. Products or Services

Certain products or services may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange strictly according to our Return & Refund Policy.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region (we currently ship exclusively to the UK and USA), or jurisdiction.

5. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. We securely accept payments via Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.

6. Optional Third-Party Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input (e.g., package tracking widgets or secure payment portals). You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind.

7. User Comments, Feedback, and Other Submissions

If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us.

8. Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

9. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others.

10. Limitation of Liability

In no case shall Elite Vase Studio Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

11. Governing Law & Jurisdiction

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed strictly in accordance with the laws of England and Wales, without regard to its conflict of law provisions.