Shipping & Delivery Policy

1. Geographic Shipping Scope

Elite Vase Studio Ltd ships exclusively to physical residential and commercial addresses within:

• The United Kingdom (England, Scotland, Wales, and Northern Ireland)
• The United States (All 50 states)

We do not deliver to PO Boxes, APO/FPO military bases, or forwarding lockers due to courier signature and fragility protection requirements.

2. Order Processing & Handling Times

All orders are inspected, wrapped, and boxed by hand at our dedicated dispatch facility.

• Order Handling / Processing Time: 1 – 2 business days (Monday to Friday).
• Order Cut-Off Time: 1:00 PM Greenwich Mean Time (GMT). Orders placed before this cut-off begin fulfillment the same business day. Orders placed after 1:00 PM or during weekends/UK bank holidays are processed the next working business day.

3. Shipping Methods, Rates & Transit Times

We believe in upfront, transparent pricing. Shipping charges are calculated clearly at checkout prior to payment with zero hidden surcharges or surprise handling fees. We do not offer free shipping promotions.

Total Estimated Delivery Time = Handling Time (1–2 business days) + Courier Transit Time.

4. Order Tracking

As soon as your parcel has been packed and handed over to our courier partner, you will automatically receive a dispatch confirmation email containing your direct tracking number and a link to view live progress. Please allow up to 24 hours from dispatch for the initial courier scan to update in the tracking system.

5. Packaging for Fragile Goods

Because ceramic vases, stoneware vessels, and decorative bowls are fragile, we implement specialized packaging standards for every order. Each item is individually wrapped in multi-layered, drop-tested protective wrap, stabilized with custom biodegradable fill, and boxed in rigid, double-wall corrugated cartons. If your parcel shows external carrier damage upon receipt, please document the carton before unpacking.

6. Damaged or Broken Items in Transit Guarantee

In the unlikely event that your ceramic piece arrives broken or defective:

• Contact us within 48 hours of delivery at support@elitevasestudio.shop.
• Include your order number (e.g., #EVS1024) along with clear photos showing the damaged product, the packaging box, and the courier shipping label.
• Once validated, our team will dispatch an immediate replacement at no cost to you, or process a full 100% refund back to your original payment method. You will not be asked to return broken glass or ceramics.

7. Customs, Import Duties & Taxes (USA Orders)

Orders delivered to the United States fall under the US de minimis threshold ($800 USD) for individual consumer goods and generally do not incur additional import duty fees. All applicable sales taxes or customs evaluations are strictly calculated in accordance with US regulatory standards.

8. Incorrect Address & Delivery Amendments

It is the customer's responsibility to provide complete and accurate shipping details at checkout. If you notice an error in your shipping address, please notify us immediately at support@elitevasestudio.shop or call +44 20 3807 1154 within 2 hours of placing the order. Once an order has been dispatched from our facility, delivery routes cannot be altered.

9. Lost or Delayed Parcels

If your package has not arrived within 3 business days past the maximum estimated delivery window, please reach out to us with your order number. We will open an official carrier investigation with Royal Mail, DPD, FedEx, or USPS. If a parcel is deemed officially lost in transit, we will issue an immediate replacement or full refund.